Customer Feedback

  • Hello Sue,

    I just wanted to drop you a quick line to let you know how delighted Russ & I are with my ring, it’s absolutely gorgeous & fits perfectly.
     
    Thank you so much!

    JB

  • Hi Sue,
    We are very pleased to say that rings are perfectly fitting our finger!!
    We are so happy you made the something very special for our anniversary. 
    Our family lived very closed to where you are based so we felt very calm and lucky when we discovered you.

    R&J

  • Oh my goodness - it looks even better in real life!!
    Its better than i ever imagined.
    Thanks so much for creating a new family heirloom!
    X

    LJ

  • Just received the rings Sue ! I love the combinations they create ! They take my breath away ! You are amazing & I thank you from the bottom of my heart! Once again with love from a very overwhelmed... 

    S.W.

  • We just wanted to say thank you for making such a beautiful ring. It looks really lovely on, fits perfectly and means a lot to us. It was lovely to meet you in London and it makes the ring so much more special to know that you made it. We hope to come to your studio at some point in the future and discuss more rings!

    GS & PR

  • The ring arrived yesterday. It is lovely - just what I wanted - and fits well. Thank you so much. I like your jewellery very much and am very happy to think that the ring has been designed and made by you.

    L.P.

  • Hi Sue,
    I just wanted to drop you an email to say a big thank you for your wonderful jewellery, yet again! I felt so very, very special and Sean loved the necklace. It went really well with the colours and style of my dress and it felt so lovely to be wearing three of your pieces on my special day. Thanks once again...hope to be in touch in the future!!

    C&S

  • I received my beautiful ring today and i just wanted to say a big thank you! It is so gorgeous and it fits like a dream and it arrived much more quickly than i thought it would, which is brilliant. So once again very many thanks from a very satisfied customer. Kindest Regards,

    T.A.

  • I just have to express how thrilled I was to see my gorgeous ring on Friday. I'm sure you could tell by my reaction! You listened to what I was hoping for and crafted it beautifully. I can't believe you took four rings, which all had great sentimental value, and remodelled them into one new unique design.Thank you so much for making one lady very happy.

    J.

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    John Doe
    www.example.com

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You (the customer) pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You (the customer) ensure it's returned within 14 days of delivery.

Please contact Sue before returning a ring for a re-size; it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via Royal Mail Special Delivery and opting for the appropriate insurance option to cover the cost of the item. Sue Lane is not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit. For more details, please read our Returns Policy.

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. She can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.