What is Jewellery Commissioning?

Jewellers (and other makers and artist) often refer to ‘commissions’, but what does it actually mean? I have previously been asked by people – sometimes in an embarrassed tone – “what does commissioning mean?” In fact, there should be no hesitation in asking the question, because I believe it means different things to different people.

For me, working to commission is to offer clients the opportunity to have an input into their piece of jewellery. Essentially, the client likes my style of work, and there are several particular elements of which they would like to include into their design. The final piece will bring together these elements to create a one off piece of jewellery that is in keeping with my style of work.

Example 1

My client saw my jewellery at a show and loved the gold and sapphire ring set (below left), but was looking to incorporate a yellow sapphire and marquise diamond. After several meetings to clarify the design and select stones, I made this platinum ring set, incorporating my clients choice of stones and a gold and cognac diamond eternity ring. The design allows for other rings to sit together to create versatile stacking rings.

Unusual, unique, bespoke and modern platinum marquise diamond wedding and engagement ring set handmade to commission by designer Sue Lane Contemporary Jewellery, UK

Example 2

My client was looking to re-model her engagement ring to work with both her wedding band and eternity ring. She particularly liked my square diamond set in white and yellow gold in this design.

Unusual, unique, bespoke and modern white and yellow gold square diamond wedding and engagement ring set handmade to commission by designer maker Sue Lane Contemporary Jewellery, UK

We changed the shape of the band to match her own rings perfectly. The finished commissioned gold and square diamond ring.

Example 3

Another client purchased one of my contemporary silver gold and diamond rings as an engagement ring at a Dazzle exhibition (left).

Unusual, unique, bespoke and modern gold silver and diamond wedding and engagement stacking ring set handmade to commission by designer maker Sue Lane Contemporary Jewellery, UK

The couple wanted the wedding ring to be incorporated into the engagement ring. They also knew they wanted 18k white gold wedding rings, and after further discussions we decided to upgrade the silver ring to a palladium ring, 

Example 4

A client really liked my platinum and pave diamond ring, below left.


Unusual, unique, bespoke and modern white and yellow gold square diamond wedding and engagement ring set handmade to commission by designer maker Sue Lane Contemporary Jewellery, UK

She really wanted both rings to be the same width with a polished finish, therefore I sourced a similar diamond and created the unique platinum and diamond ring set above right. 

The same platinum and diamond ring set was the starting point for the ring below.  This time the client wanted a very good quality pear shape emerald set into platinum

Example 5

The silver and diamond ring below is a very popular eternity style design which I have made to commission in numerous ways to celebrate anniversaries, birthdays, birth or children etc.


bespoke and contemporary silver and diamond anniversary ring
Contemporary silver and diamond ring (nrd04)

modern platinum and diamond wedding rings

Set of platinum and wedding rings,


This design has 11 diamonds set at the front, and 3 diamonds at the band to represent 3 children.


Other commissioning information

  • Commissioning works best when the client already has an idea of what they want and can verbalise the elements they would like to use from my style.
  • Commissioning does not mean asking me to make another person or companies design.
  • Please do not ask me to quote for making a piece of jewellery that is based upon another jewellers style. This will not be considered under any circumstances.
  • I only undertake commissions that are relevant to my style of work and when clients want a piece of jewellery that is unique, yet incorporates elements of my style or current designs.
Sizing, delivery, returns

Buying jewellery couldn't be simpler

  1. Simply choose the piece you would like to order.
  2. Purchase online or give Sue a call. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you - contact Sue for details.
  3. Sue makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Sue will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.
  4. To be sure of your delivery time have a chat with Sue first. If your order is very urgent or you have a deadline, talk to Sue - she will do her very best to make it in time for you.
  5. All orders are beautifully packaged in a lovely black and grey box with Sue Lane written on the outside and then tied with ribbon. It's then wrapped in lots of tissue to make it’s safe journey to you.
  6. POSTAGE IS FREE! Sue doesn’t charge you a thing for postage. All orders are sent Royal Mail Special Delivery, meaning it is insured and guaranteed next day delivery by your Postman. Your signature will be needed but if you’re not in a card will be left for you.


If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given. 

All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

  1. You MUST contact Sue before returning any item.
  2. You will receive a full refund within 14 days of receipt of the item.
  3. Please note that commissioned items are non-returnable.
  4. You can also exchange your piece of jewellery within 14 days of purchase. You MUST contact Sue before returning any item for an exchange.
  5. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount which can be paid by card, bank transfer or cheque. If the item is cheaper, Sue will refund the difference.
  6. Once payment is sorted and the new piece made, Sue will post it to you.

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You ensure it's returned within 14 days of delivery.

Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Postage and packaging

As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs. 

Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.