We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, and referral source);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us (including newsletter subscription and contact page message submission form);
(d) any other information that you choose to send to us.
(3) Using your personal data
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
(5) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We make every effort to check and test material at all stages of production for viruses. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(6) Policy amendments
This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Our details
The full name of our company is Sue Lane
You can contact us by email: firstname.lastname@example.org
You can contact us by telephone on: 01885 488836
This website disclaimer is based on a template created by:
If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given.
All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.
Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:
Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.
Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)
Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.
If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.
As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs.
Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.