Customer Feedback

Here is some customer feedback that I have received recently. It's always great to hear from new and returning customers, and all comments are welcome. If you are an existing customer or student, please feel free to send me your feedback using the form at the bottom of the page.

Dear Sue, We just wanted to say thank you for making such a beautiful ring. It looks really lovely on, fits perfectly and means a lot to us. It was lovely to meet you in London and it makes the ring so much more special to know that you made it. We hope to come to your studio at some point in the future and discuss more rings! GS & PR

 Dear Sue. The ring arrived safely - thank you so much - I am really pleased with it, I would say even more than expected - absolutely delighted! AG

Hi Sue Thank you so much for your speedy delivery. The necklace is beautiful and also the packaging! I will be back in touch soon to place another order. Many thanks A.R

Dear Sue, The ring arrived yesterday. It is lovely – just what I wanted – and fits well. Thank you so much. I like your jewellery very much and am very happy to think that the ring has been designed and made by you. LP

Morning Sue.. She loves it!  We are at Sun studios, Memphis. It's made her day.  Thank you very much.JM
Dear Sue My ring has arrived and is beautiful! Thank you for such a beautiful job done, you are a true artist. U.L

Hi Sue,

I just wanted to drop you an email to say a big thank you for your wonderful jewellery, yet again!

I felt so very, very special and Sean loved the necklace.  It went really well with the colours and style of my dress and it felt so lovely to be wearing three of your pieces on my special day.

Thanks once again....hope to be in touch in the future!! C&S

We thoroughly enjoyed our day in the workshop with Sue - would highly recommend it! She is a brilliant teacher, explaining every step of the process clearly so that you fully experience making 100% of your designs confidently. We came away with huge smiles on our faces and with a sense of achievement and every time we look at my eternity ring we will think 'we made that together' which is all the more special. A totally unique and awesome gift for anyone and we would definitely love to do something with Sue again soon. P.C
Hi Sue, Just wanted to say again how lovely a day we had with you. We are still amazed at how you helped us create our beautiful wedding rings from those little pieces of dull metal. The day was so special and one we will never forget. We will certainly be recommending you to any of our friends who get engaged or married in the future. I have made your website a favourite and am sure I will be buying more pieces soon (including that gorgeous peridot ring)! Y.T
Dear Sue
Yesterday I was sixty ( a very spooky experience ) and my children brought me one of your beautiful silver and diamond rings. It fitted beautifully ! When I think back over the last weeks there had been various references about my ring size , but I had not taken much notice of the content of the conversation. One cannot trust ones nearest and dearest clearly .................
I love my ring and will treasure it for ever .
Thank you so much indeed.
Best wishes
J.B

Hi Sue,I just wanted to tell you how pleased we are with the ring, it is exactly what we wanted and the fit for my daughter is perfect.  It is her 21st birthday next week so we will give it to her then, she had a sneaky peak and loves it :-), Thanks again and wishing you a lovely Christmas,  J.W
Hi, I received my beautiful ring today and i just wanted to say a big thank you! It is so gorgeous and it fits like a dream and it arrived much more quickly than i thought it would, which is brilliant. So once again very many thanks from a very satisfied customer. Kindest Regards, T.A
Picked our ring up today which had been redesigned by Sue it is AMAZING what a clever talented lady!! She has turned our old ring into something modern and beautiful, also the diamond now looks huge she has a magical touch!! thank you so much S&R
Hi Sue - necklace has arrived and it is so lovely - looks brilliant with my earrings.  Thank you again for creating such beautiful pieces of jewellery they have definitely taken the edge off becoming 50! LH
The ring arrived yesterday - it's beautiful! Thank you so much for making it and for your patience in helping me make the selection. :) OT
Thank you so much Sue for helping to make our weekend (and ultimately our wedding) so extra special. We LOVE our rings and we so enjoyed the experience of making them with your expert guidance. You are an excellent and patient teacher :-) FS
Hi Sue, I just have to express how thrilled I was to see my gorgeous ring on Friday. I'm sure you could tell by my reaction! You listened to what I was hoping for and crafted it beautifully. I can't believe you took four rings, which all had great sentimental value, and remodelled them into one new unique design.Thank you so much for making one lady very happy. J

Just had a fantastic day with my wife making our silver wedding anniversary rings with the great guidance of fabulous Sue,couldn't be happier with the outcome.i would highly recommend it to anyone. By the way her mums cakes are pretty darn good to :-)) thanks Sue D.G

Hello Sue, We received the rings today and love them! They are a perfect fit too. Thank you so much for your hard work and craftsmanship! We will keep them safe until our wedding day as you have explained. Thank you so much again! J&M
Sue what can i say? you are a star. The total redesign of my engagement was necessary as the old setting had broken; it was important to me as I have been married for 40 years and have had the ring for 42 years. you took the stones out of my original ring and some smaller ones from another ring and arranged them in a brand new contemporary setting. two things i love about your work; you listened carefully to what i said i would like and then you made it perfectly - the workmanship is amazing and the effect is stunning. thank you so much for taking on, what to me, was such an important commission. My husband, who does not normally get excited about jewellery, also loves it. - K.B.
Dear Sue, Just to say thank you so much for a most enjoyable day on Friday, making our wedding rings under your expert guidance. It was a very happy day for us, including the very pleasant lunch. We are thrilled with the results – a couple of people we have shown the rings to were most impressed! I’ll certainly be passing on your details/referring people to your website should the occasion arise. - S.T.
Hi Sue, Received the ring today, many thanks. My fiancée only likes silver jewellery wanted something different for a wedding ring for our forthcoming marriage. It fits perfectly and she’s really pleased with it. Many thanks again. - P.W.
Sue, the ring arrived safe and sound this morning. It’s even better than I imagined. Thank you so much. - T.L.
Hi Sue, The ring is absolutely gorgeous – you’ve done it again many, many thanks!! - V.H.
Hello Sue, You may recall the necklace was for a gift for my wife following the birth of our second child (Kitty Florence) on October 17th so we have been a bit busy! The necklace arrived as you stated and it is beautiful – my wife loves it and is wearing it all the time. Thanks so much for making it so quickly and getting it to us. I have bookmarked your site and will definitely be visiting again. - L.P.
My ring has just been delivered. It is absolutely beautiful and fits perfectly. I am over the moon, thank you so much. I have really enjoyed dealing with you and it has made the engagement process so much more personal. I think I can safely say, you will be hearing from me again for future purchases. - C.P.
I just wanted to say thank you for a super day on Saturday. Your patience and encouragement was just great for me as the beginner in the group. We had a lovely day as I am sure you know from talking with the others. I am delighted with my bangle and I have had several admirers. Your name has been mentioned in dispatches more than once in the last couple of days. Thank you too for opening up your lovely home to us. - M.H.
A big thank you for yesterday – it was really good fun and I’m really pleased! - A.K.
Thanks again for great day yesterday. I had a lovely time and drove all the way home glancing down at my beautiful new ring – and have to say the first thing I did this morning was to look down at my finger to check I hadn’t dreamt the whole thing. Will have to find the time to do more workshops to make the matching necklace/earrings….. I’ll try and convince my engaged friends to come and make their wedding rings with you as I’m sure they’d love it. thanks again. - C.C.
Hi Sue. We have just arrived home, still bubbling with excitement, after a wonderful day making our wedding rings for each other in your delightful workshop! We are thrilled with them and absolutely amazed at what we have achieved with your patience and help. Wedding rings are always special but ours will be that little bit extra special because we made them with love for each other. Lunch was delicious and your mum’s homemade cake went down a storm! Thank you to both you and your husband for giving us such wonderful memories but especially to you. Kay and Ade x. - K.P.
Dear Sue, I have just received the rings, I was so nervous about the post! Can I just say that I am absolutely delighted with them! You have done exactly what I asked for, they are perfect! I am so so happy with them, thank you so much. I like many of your own designs too, so I am sure that this wont be the last you hear of me! In the meantime, its been a pleasure, and if you add testimonials to your wesbite at all, please feel free to add mine, with my name. With best regards. - K.P.
Many thanks for my ring I haven’t taken it off since it arrived in the post! I love both the ring and the necklace and am very glad that I found your stall in Hereford last weekend! Many thanks once again. - S.W.
I had the most wonderful surprise at Christmas, a peridot ring made by you. As beautiful as it looks on your website, the photo’s do not do it justice. It is stunning, and feels incredible to wear. Pure craftsmanship. Thank you. - A.C.
Just a note to say a huge thankyou for my aquamarine and silver ring – especially delivering it personally before Christmas!! It is very stylish – really unusual. The design is uncluttered and very effective and the craftwork is superb. I am thrilled with it! - G.B.
Hi Sue! Sorry it’s taken so long for me to write and say a very very big thank you for such a brilliant day last Friday! I’ve boxed up all three pieces and they’re looking fab! Thank you so much for helping me make such special Christmas gifts – I think they’ll all be so pleased. Looking forward to booking some more workshops with you for 2011! Have a lovely Christmas.xxx. - L.Y.
We just wanted to say a huge thank you to you for such a fun and interesting day. We all really appreciated the care you took to navigate us through our individual journeys and enable us to produce a ring which we are all just thrilled with. We will most definitely contact you about a silver bracelet day as our next “adventure”. - P.B.
Hi Sue, Just a quick message to thank you for such a lovely day on Saturday and to say I am very pleased with the pieces of jewellery i made. - M.E.
It was lovely to see you again yesterday and I am really pleased with the ring I made, thank you! Hope to see you again soon. - A.P.
Just wanted to say thanks so much for the fantastic workshop today! I really enjoyed it, and it has given me the confidence to work on some things at home to get more familiar with working with metal. I hope I’ll be able to make it back sometime soon. - S.B.
Thank you so much for a lovely day yesterday. I had a brilliant time and love my ring! It was so satisfying to come home wearing something I made (with your help!) and it’s so comfortable to wear it feels like it’s always been there. Looking forward to booking again for 2011! - L.Y.
I want to tell you how much I love my ring – it’s super. Thank you. The main diamond seems to be so much more sparkly and the whole thing is absolutely perfect. It feels like I’ve always had it and everyone has admired it and said how beautiful it is. - C.H.
I’ve just got my ring – It’s beautiful – I love it. Thank you so much for all the work you have put in to it. I couldn’t have bought a nicer one from anywhere! - T.R.
Just a quick note to say how much I enjoyed Saturday’s workshop. There’s a great sense of satisfaction in creating something that I will enjoy wearing (even though I still need a bit of hand-holding for the tricky soldering bits!). The time passes so quickly which is always a sign of an enjoyable activity. I hope to come along to another workshop in the future. PS also enjoyed your Mum’s cake! - J.E.
I had such a wonderful day with you and the other girls! I loved everything about it, your workshop and your lovely home, the company and views over your garden. You were so welcoming and warm and you unlocked the mystery of working with silver in a very organic and relaxed way, you made us all feel safe to make our rings and never once did I feel that we would do anything but succeed at this day’s task! It was a fascinating and fun day which I did treasure. I get pleasure every day when I look at my two rings and think of the piece of silver it was that morning! I expect to continue to get pleasure from them for years and years and what better testament to your teaching can there be?! - L.G.
Just a note to say a big thank you for the ring and bracelet. It arrived safely and fits beautifully. Will be in touch soon, as I know I will want to collect more of your wonderful designs. - D.W.
Just wanted to say once again how absolutely delighted I am with my gorgeous rings. Thanks so very much Sue. - P.B.
I wanted to get in contact to say how much I enjoyed Saturday. I thought you and your husband were extremely welcoming and made the whole day a real pleasure. I love the ring I made ( and continue to wear it!) but that was only possible because of the way that you taught us. It wasn’t only the techniques…it was your patience, calmness and also that you wanted us to make something that we would be proud of,….so thank you! - A.J.
Thank you so much for a most enjoyable day. You are very good at passing on your skills and inspiring your students. Despite looking at your website I had no idea of what I would be able to achieve during the day and I am delighted with the result. I came home feeling relaxed and kept looking at my ring all evening feeling very smug and knowing my daughter will enjoy wearing it as much as I am doing – thank you very much. - M.R.
Just a quick note to let you know the ring has arrived safely, and it looks fantastic. I would like to thank you for being so quick with this, its excellent service. - K.R.
The earrings arrived today and are gorgeous – thanks very much! - L.M.
Just to let you know that the ring arrived today safe and sound and is beautiful. We shall be in touch re wedding rings. - G & C.
Sue thanks so much – got the ring and it’s perfect! - M.F.
Just wanted to let you know we have received the necklace and earrings and they look fab!! Thank you so much for such great service and beautiful design. - S.R.
Hi Sue, Just wanted to say a big thank-you for the workshop on the weekend! We are so pleased with the results and will have fantastic memories of the day for a life time. All our family are really blown away too! - A.T.
Thank you so much for the beautiful necklace which arrived safely on Tuesday. I couldn’t wait to show it off and took it show to some people. I now have some very envious friends! I hopefully will be wearing it to a formal dinner next week and look forward to introducing your work to more friends. - J.S.
We just wanted to drop you an e-mail to say thank you for the lovely day we had on the 27th August. We had such a great time making the rings and are very much enjoying our silver rings. - A & M.
Was just about to e-mail you to say they are absolutely beautiful we are both chuffed to pieces. Have tried mine on twenty times already!! Thank you so much again! - S.M.
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Sizing, delivery, returns

Buying jewellery couldn't be simpler

  1. Simply choose the piece you would like to order.
  2. Purchase online or give Sue a call. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you - contact Sue for details.
  3. Sue makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Sue will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.
  4. To be sure of your delivery time have a chat with Sue first. If your order is very urgent or you have a deadline, talk to Sue - she will do her very best to make it in time for you.
  5. All orders are beautifully packaged in a lovely black and grey box with Sue Lane written on the outside and then tied with ribbon. It's then wrapped in lots of tissue to make it’s safe journey to you.
  6. POSTAGE IS FREE! Sue doesn’t charge you a thing for postage. All orders are sent Royal Mail Special Delivery, meaning it is insured and guaranteed next day delivery by your Postman. Your signature will be needed but if you’re not in a card will be left for you.

Returns

If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given. 

All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

  1. You MUST contact Sue before returning any item.
  2. You will receive a full refund within 14 days of receipt of the item.
  3. Please note that commissioned items are non-returnable.
  4. You can also exchange your piece of jewellery within 14 days of purchase. You MUST contact Sue before returning any item for an exchange.
  5. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount which can be paid by card, bank transfer or cheque. If the item is cheaper, Sue will refund the difference.
  6. Once payment is sorted and the new piece made, Sue will post it to you.

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You ensure it's returned within 14 days of delivery.

Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Postage and packaging

As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs. 

Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.