Orders taking longer than usual. Contact Sue for info

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Orders taking longer than usual. Contact Sue for info

Jewellery Aftercare

Please note that whilst the following techniques are tried and tested, you undertake them at your own risk.

I offer the assurance that if you need to have your jewellery altered in anyway following your purchase, I am happy to do so. Commitment to customers is very strong and I offer a very friendly service and am happy to discuss your thoughts at any time. Sue x.

How to clean your jewellery

Your silver jewellery can be quickly dipped into 'silver dip' cleaning solution. Always wash well in warm soapy water afterwards, and dry thoroughly on a soft cloth. This process will work even if the piece incorporates gold or diamonds.

If you have a matt finished piece of jewellery and it has polished up with wear, it is possible to re-matt the surface yourself by gently using a Scotch Bright pad. This may sound a little crazy but it works well. If you apply small circular action with gently pressure, it will return the finish. If in any doubt, contact me for advice. Alternatively, you can post the piece back to me and I will refinish it providing you cover the postage and packaging costs.

A good idea if you have a piece of jewellery incorporating diamonds and dirt has gathered behind the stone, is to put boiling water in a cup with some washing up detergent and leave the piece to soak for 5 minutes. Then, using an old toothbrush, loosen the dirt and I’m sure you will be please with the sparkle that returns to your stone.

Sue Lane on Instagram

Ring sizing

Standard designs

Sue makes rings to the size you select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You (the customer) pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid online or via bank transfer).
  2. You (the customer) ensure it is returned within 14 days of delivery.

Please contact Sue before returning a ring for a re-size; it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via Royal Mail Special Delivery and opting for the appropriate insurance option to cover the cost of the item. Sue Lane is not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit. For more details, please read our Returns Policy.

After 14 days: Sue will happily resize but at a cost based on the time needed to fulfil the work plus postage. Sue can quote for any work before you return the ring.

Commissioned designs

Any item made just for you, that is not one of Sue's standard designs: You (the customer) need to ensure the size is correct before Sue commences any work. If your order doesn't fit, Sue may be able to resize for you depending on the design and stones used. There may well be a charge involved due to the complexity of the design and for working with stones that where not supplied by Sue which may be difficult to work with. Contact Sue to discuss if it is possible and she can let you know the cost involved, including postage.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. She can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.