Please note that whilst the following techniques are tried and tested, you undertake them at your own risk.
I offer the assurance that if you need to have your jewellery altered in anyway following your purchase, I am happy to do so. Commitment to customers is very strong and I offer a very friendly service and am happy to discuss your thoughts at any time.
Your silver jewellery can be quickly dipped into 'silver dip' cleaning solution. Always wash well in warm soapy water afterwards, and dry thoroughly on a soft cloth. This process will work even if the piece incorporates gold or diamonds.
If you have a matt finished piece of jewellery and it has polished up with wear, it is possible to re-matt the surface yourself by gently using a Scotch Bright pad. This may sound a little crazy but it works well. If you apply small circular action with gently pressure, it will return the finish. If in any doubt, contact me for advice. Alternatively, you can post the piece back to me and I will refinish it providing you cover the postage and packaging costs.
A good idea if you have a piece of jewellery incorporating diamonds and dirt has gathered behind the stone, is to put boiling water in a cup with some washing up detergent and leave the piece to soak for 5 minutes. Then, using an old toothbrush, loosen the dirt and I’m sure you will be please with the sparkle that returns to your stone.
If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given.
All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.
Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:
Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.
Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)
Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.
If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.
As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs.
Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.