A little look back at 2012

Posted on January 04, 2013 by Sue Lane

I'll let you into a little secret: it's really lovely to be back in the studio after nearly two weeks of enjoying festivities. We had a lovely break, and I feel very refreshed, hence why I'm keen to get 2013 off to a swift start! 

Firstly a little look back at 2012. A great year for me, work flowed in, I met some wonderful clients and students who have made me laugh, think and on one occassion, cry (with happiness!). 

Early in 2012 I felt like I wanted to do something meaningful. This resulted in applying to Guide Dogs for the Blind to become a volunteer. In May we welcomed Tasha, a beautiful black Labrador/Retriever into our home. She has become my workshop buddy and is always alongside me. Once a year she will have puppies that will be trained to become Guide Dogs, and over her life time could have up to 60 puppies!  

I welcomed many brides and grooms to be into the studio in 2012 to make their own wedding rings. It is a wonderful day. I may never see the couples again, but for those hours we spend together it feels like I will always be part if their special day. I enjoy hearing all about their plans and often wonder how their wedding day went. It gives me great pleasure to receive an email or card after the wedding day, just to hear the end of the story...

I have many returning students who joined Georgina and I for group workshops in 2012. Sue, Kate, Bridget, Nicki, Su and Andy - you have been a pleasure to have in the studio. Likewise a group of ladies that join me every year, for one day, when they have an annual reunion, Pat, Annie, Sandra and Mags, always wonderful too see you. 

Goldsmiths' Fair was the main show of the year. It's the "biggie". As usual it brings apprehension and you constantly question yourself and the the new work you show before the event. Once I have set up and begin chatting to customers, the feelings all change and it becomes enjoyable and a time of rich engaging conversations with a diverse range of people. The show went well, sales were good and commissions were amazing. I have three commissions from Goldsmiths' Fair to get my teeth into in 2013.

Commissioning has become a large part of my work now. Often via email, sometimes by telephone and occasionally customers travel from far and wide to visit me to discuss commissions, often combining their visit with a stay locally to enjoy the wonderful countryside here in Herefordshire. It is surprising how you build a relationship with clients during this process, even by email. The trust placed in you is something that I take as a huge compliment and never take it for granted. 

Outside of work I adore the UK coastline, and we enjoyed many trips in 2012. Highlights include the north Norfolk Coast which was a new discovery for us, and we loved exploring the area. Tasha enjoyed her first beach experience on one of our favorite beaches in Pembrokeshire and we returned to Dartmouth to enjoy the Regatta in early September. We escaped the awful summer weather to enjoy the delights of Corsica, which was a very special place.

So, that rounds off 2012! I have been fortunate to have had a brilliant year, and that is all thanks to Adie, my family and friends who make me smile and keep me balanced. Also to my three little nephews Jack, Tom and James who never fail to remind me of the important things in life!

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Sizing, delivery, returns

Buying jewellery couldn't be simpler

  1. Simply choose the piece you would like to order.
  2. Purchase online or give Sue a call. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you - contact Sue for details.
  3. Sue makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Sue will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.
  4. To be sure of your delivery time have a chat with Sue first. If your order is very urgent or you have a deadline, talk to Sue - she will do her very best to make it in time for you.
  5. All orders are beautifully packaged in a lovely black and grey box with Sue Lane written on the outside and then tied with ribbon. It's then wrapped in lots of tissue to make it’s safe journey to you.
  6. POSTAGE IS FREE! Sue doesn’t charge you a thing for postage. All orders are sent Royal Mail Special Delivery, meaning it is insured and guaranteed next day delivery by your Postman. Your signature will be needed but if you’re not in a card will be left for you.

Returns

If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given. 

All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

  1. You MUST contact Sue before returning any item.
  2. You will receive a full refund within 14 days of receipt of the item.
  3. Please note that commissioned items are non-returnable.
  4. You can also exchange your piece of jewellery within 14 days of purchase. You MUST contact Sue before returning any item for an exchange.
  5. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount which can be paid by card, bank transfer or cheque. If the item is cheaper, Sue will refund the difference.
  6. Once payment is sorted and the new piece made, Sue will post it to you.

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You ensure it's returned within 14 days of delivery.

Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Postage and packaging

As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs. 

Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.