I am now figuring out the new normal, much like all of you, for what's possible in these difficult times. I am still in the jewellery studio and working on various commissions. As you might expect, all my suppliers have now shut down until there is light at the end of the tunnel, which has restricted what I can make and send out. I have been reluctant to commit to any form of deadline at the moment, as there are just so many unknowns, and I really don't want to disappoint. No one needs additional worry or concern at the moment.
However, there are still options! I have put together an online collection of contemporary jewellery that is finished, in stock and ready to send out to you. I have listed the size and finish of each piece, and I'm trying to add a little film to each item to help give you a better idea of the piece.
Due to the current restrictions that I am very keen to adhere to I am going to the Post Office only once per week, when we do our food shop. However, I will try to be as flexible as I can.
All of the pieces I send are packaged really nicely, and I often get lovely feedback to say how it was such a lovely parcel to open. This has become even more important recently, as I am now being asked to post directly to family and friends. I have even been asked to add a handwritten note wishing them a very happy birthday on behalf of my client!
Sue makes rings to the size you select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:
You (the customer) pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid online or via bank transfer).
You (the customer) ensure it is returned within 14 days of delivery.
Please contact Sue before returning a ring for a re-size; it is so useful to have a discussion to help gauge how much adjustment is needed.
Please note: rings must be returned via Royal Mail Special Delivery and opting for the appropriate insurance option to cover the cost of the item. Sue Lane is not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit. For more details, please read our Returns Policy.
After 14 days: Sue will happily resize but at a cost based on the time needed to fulfil the work plus postage. Sue can quote for any work before you return the ring.
Any item made just for you, that is not one of Sue's standard designs: You (the customer) need to ensure the size is correct before Sue commences any work. If your order doesn't fit, Sue may be able to resize for you depending on the design and stones used. There may well be a charge involved due to the complexity of the design and for working with stones that where not supplied by Sue which may be difficult to work with. Contact Sue to discuss if it is possible and she can let you know the cost involved, including postage.
Not sure of your ring size?
If you are not sure of your ring size, please contact Sue. She can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.