I had a fabulous Open Studio, with lots of new and familiar clients visiting my Herefordshire studio. We drank tea and Prosecco and ate mince pies (made by my mum!) while chatting about commissions, choosing stones, deciding on wedding bands and just enjoying trying lots of jewellery. I wish I had taken photos during the day but it was just too busy. Thanks to my nephews Tom and James who helped serve drinks and demonstrate some bench skills too.
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If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given.
All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.
Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:
Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.
Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)
Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.
If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.
All international orders are automatically shipped using Royal Mail "International Tracked and Signed" service which is trackable and I will email you with a tracking number to follow your parcel's progress once posted.
International orders from countries outside the European Union may be subject to customs duty charges which is a tax that you as the customer will have to pay for importing foreign goods into your country. For current rates it's advisable to get in touch with your local customs department as you are responsible for these costs.