Goldsmiths Fair 2014

Posted on September 24, 2014 by Sue Lane

As many of you may know, I am showing at Goldsmiths' Fair from Monday 29th September to Sunday 5th October. It can be a little confusing because the show is split into two weeks, and for the first time this year, each week has a completely different set of makers. Week one is underway now with those exhibitors taking down on Sunday evening and my week, "Week Two" setting on Monday, ahead of the Private View Monday evening!

The Fair is held in the magnificent Goldsmiths Hall, a beautiful building steeped in history, close to St Paul's Cathedral in the city of London. The Company have made dramatic changes to the Fair this year, aiming to push the show forward and to open it up to a new audience. Visually, it will be more gallery like, there are talks by people in the jewellery industry and many other changes I will see when I arrive!

The days before any large show are daunting, even after 11 years of Goldsmiths' I can't say it gets that much easier! However, chatting to customers is the enjoyable part, and I look forward to the opening!

For more details take a look at the new Goldsmiths' Fair website.

Posted in Blog


Next

Previous

Sizing, delivery, returns

Buying jewellery couldn't be simpler

  1. Simply choose the piece you would like to order.
  2. Purchase online or give Sue a call. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you - contact Sue for details.
  3. Sue makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Sue will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.
  4. To be sure of your delivery time have a chat with Sue first. If your order is very urgent or you have a deadline, talk to Sue - she will do her very best to make it in time for you.
  5. All orders are beautifully packaged in a lovely black and grey box with Sue Lane written on the outside and then tied with ribbon. It's then wrapped in lots of tissue to make it’s safe journey to you.
  6. POSTAGE IS FREE! Sue doesn’t charge you a thing for postage. All orders are sent Royal Mail Special Delivery, meaning it is insured and guaranteed next day delivery by your Postman. Your signature will be needed but if you’re not in a card will be left for you.

Returns

If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given. 

All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

  1. You MUST contact Sue before returning any item.
  2. You will receive a full refund within 14 days of receipt of the item.
  3. Please note that commissioned items are non-returnable.
  4. You can also exchange your piece of jewellery within 14 days of purchase. You MUST contact Sue before returning any item for an exchange.
  5. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount which can be paid by card, bank transfer or cheque. If the item is cheaper, Sue will refund the difference.
  6. Once payment is sorted and the new piece made, Sue will post it to you.

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You ensure it's returned within 14 days of delivery.

Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Postage and packaging

As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs. 

Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.