2014 off to a flying start

Posted on January 29, 2014 by Sue Lane

I can't believe it's February in just a few days. January has flown by. My first show of the year is next week, Desire in London. Replenishing stock and making new pieces has taken up the majority of my time, and I've really enjoyed it. The new year can be a tricky time, post Christmas madness and planning for the coming year. This year, I haven't had chance to ponder the "what if's" or "let's try", it's been head down and get on with it!

I have numerous commissions that came in before Christmas, but weren't needed for the big day, so those are on the bench at the same time. In fact tomorrow I am melting and casting two sets of rings for clients.

I have had the pleasure of welcoming several couples to the studio already this year, who have travelled to make their wedding rings with me. All stayed locally for several days to soak up the delights of the Herefordshire countryside.

As I'm sure we are all aware Valentine's Day is just around the corner, and it seems the ideal time to 'pop the question'. In the first week of January I had two emails arrive in my inbox about making the rings. It's always a privilege to be a small part of a very important moment, and help to make it special. For me, Valentine's Day is not about jewellery. It is a day Adie and I spend together, so no gifts or jewellery, just time together and a picnic with the dog.

So with Christmas and New Year seemingly a distant memory, the new year rolls into February. I am looking forward to a busy and exciting few weeks, and then I will once again be saying 'how on earth did we get to Easter! "

 

A few pics I took over New Year in Dartmouth, Devon, where we relaxed and recharged!

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Sizing, delivery, returns

Buying jewellery couldn't be simpler

  1. Simply choose the piece you would like to order.
  2. Purchase online or give Sue a call. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you - contact Sue for details.
  3. Sue makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Sue will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.
  4. To be sure of your delivery time have a chat with Sue first. If your order is very urgent or you have a deadline, talk to Sue - she will do her very best to make it in time for you.
  5. All orders are beautifully packaged in a lovely black and grey box with Sue Lane written on the outside and then tied with ribbon. It's then wrapped in lots of tissue to make it’s safe journey to you.
  6. POSTAGE IS FREE! Sue doesn’t charge you a thing for postage. All orders are sent Royal Mail Special Delivery, meaning it is insured and guaranteed next day delivery by your Postman. Your signature will be needed but if you’re not in a card will be left for you.

Returns

If for any reason you don’t love your piece of Sue Lane jewellery it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging and a full refund will be given. 

All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

  1. You MUST contact Sue before returning any item.
  2. You will receive a full refund within 14 days of receipt of the item.
  3. Please note that commissioned items are non-returnable.
  4. You can also exchange your piece of jewellery within 14 days of purchase. You MUST contact Sue before returning any item for an exchange.
  5. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount which can be paid by card, bank transfer or cheque. If the item is cheaper, Sue will refund the difference.
  6. Once payment is sorted and the new piece made, Sue will post it to you.

Ring sizing

Sue makes rings to the size your select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

  1. You pay £9 to cover Royal Mail Special Delivery costs for returning the ring to you (can be paid by cheque or back transfer).
  2. You ensure it's returned within 14 days of delivery.

Please do contact me before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)

Sue will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Sue can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Sue. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Postage and packaging

As I have mentioned postage is FREE within the UK. Outside the UK (the countries below only) there will be an additional small charge of £10 to cover extra delivery costs. 

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Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.