 |
 |
|
|
Buying work couldn’t be easier. Simply choose the piece you would like to order, then you can either purchase via my on-line contemporary jewellery shop, or over the telephone if you prefer. Most major credit and debit cards can be accepted over the telephone, and we also accept bank transfers and cheques – contact me for details.
When purchasing on-line, you have the opportunity to select your ring size before adding a ring to the shopping basket. There is also a ‘not sure’ option. If you select this, you will automatically receive a ring sizer via the post for you to identify your size. You can then simply call or email with the measurement. If you are ordering via the telephone, we will send you the ring sizer once the order has been taken. All rings will be made to the ring size you specify during the payment process. In the unlikely event that a rings does not fit, then I will re-size the ring free of charge (excluding return postage charges) providing it is returned within 14 days of delivery. You MUST contact me before returning any ring for a re-size. Rings must be returned via a fully insured delivery service. (Please note: I (Sue Lane) am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.)
My on-line jewellery shop uses PayPal and is very secure. You do not need to have a PayPal account to use this facility, most major credit or debit cards are accepted.
Items can be returned within 14 days of purchase. You MUST contact me before returning any item. You will receive a full refund (excluding postage costs) within 14 days of receipt of the item, providing it is unworn and in its original packaging. All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit. Please note that all commissioned items are non-returnable.
Exchanges are allowed within 14 days of purchase. You MUST contact me before returning any item for an exchange. Should the item you are exchanging to have a higher value than the returned item, you will be sent an invoice for the additional amount (via PayPal if purchased on-line). This must be paid before the exchanged item will be despatched. All items must be returned via a fully insured delivery service. I (Sue Lane) am not responsible for the delivery cost of returned items or for lost or damaged items being returned for exchange whilst in transit.
When your order has been received you will receive an email to advise you on the estimated delivery date. If the piece is in stock you should receive it within 5 working days. Please note that certain pieces are made to order and delivery may take up to 2 weeks. If you have an urgent order then please notify me at time of purchase, and I will do my best to ensure you have the piece for the date you need.
All items are guaranteed for 12 months from the date of purchase. Although diamonds are the hardest known natural mineral and virtually scratch resistant they are not indestructible. It is therefore sensible to remove diamond set rings during sports or during any form of manual work. A heavy knock can break a diamond or damage the setting.
FREE postage and packaging to all UK delivery addresses!
All jewellery is packaged in lovely silver and black boxes and are sealed with black ribbon. The boxes are then carefully packaged to ensure the box and it’s contents are not damaged during transit.
I ONLY ship to the following countries:
Europe: United Kingdom, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Outside Europe: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.
Postage and packaging is included in the price for all jewellery on this website for customers within the United Kingdom only. For orders outside of the UK, additional postage costs will be added to orders.
Please note that whilst the following techniques are tried and tested, you undertake them at your own risk.
I offer the assurance that if you need to have your jewellery altered in anyway following your purchase, I am happy to do so. Commitment to customers is very strong and I offer a very friendly service and am happy to discuss your thoughts at any time.
Your silver jewellery can be quickly dipped into ‘silver dip’ cleaning solution. Always wash well in warm soapy water afterwards, and dry thoroughly on a soft cloth. This process will work even if the piece incorporates gold or diamonds.
If you have a matt finished piece of jewellery and it has polished up with wear, it is possible to re-matt the surface yourself by gently using a Scotch Bright pad. This may sound a little crazy but it works well. If you apply small circular action with gently pressure, it will return the finish. If in any doubt, contact me for advice. Alternatively, you can post the piece back to me and I will refinish it providing you cover the postage and packaging costs.
A good idea if you have a piece of jewellery incorporating diamonds and dirt has gathered behind the stone, is to put boiling water in a cup with some washing up detergent and leave the piece to soak for 5 minutes. Then, using an old toothbrush, loosen the dirt and I’m sure you will be please with the sparkle that returns to you stone.
I am a contemporary jewellery designer maker based in rural Herefordshire. My collection is subtle and pure incorporating clean lines and a soft finish. I pass on my skills through teaching jewellery workshops from my jewellery making studio. All designs are handmade.
